Legal notice

Legal Name: KANETADA

Representative: Kannagawa Yuichiro

Address: Nishishinjuku Mizuma Building 2F, 3-3-13 Nishishinjuku, Shinjuku-ku, Tokyo 160-0023, Japan

Phone number: +81 50-1792-0202

Email address: info@kanetada.com

Support Hours: Weekdays 11:00 AM – 5:00 PM JST. (For inquiries outside these hours, please email us. We will respond sequentially from the next business day.)

Sales Price: As displayed on each product page. Prices include consumption tax.

Additional Charges: ・Domestic Shipping (Japan): Flat rate of 500 JPY (Tax included). Free shipping for orders over 10,000 JPY. ・International Shipping: Shipping costs are calculated based on the total weight of the order and will be displayed at checkout. ・Customs Duties/Taxes: International customers are responsible for any customs duties or import taxes incurred in their country.

Delivery Time: As items are made-to-order, they will be shipped within 7 business days after the order is placed. Delivery typically takes 2-5 days after shipping (subject to weather and traffic conditions).

Payment Methods & Timing: Credit Cards (Visa, Mastercard, AMEX, JCB), Apple Pay, Google Pay, Shop Pay, and PayPal. Payment is processed at the time of order.

Returns & Exchanges (Defective Items Only): Since all items are made-to-order, we do not accept returns or exchanges for customer convenience (e.g., incorrect size, change of mind). However, if there is a fatal defect or if the wrong item is delivered, we will immediately exchange or refund the item. Please contact us within 7 days of receiving the product.

Return Shipping Policy: For defective items or incorrect deliveries, we will cover the return shipping costs. Please ship the item back as instructed by our support team.